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Complaints Procedure 

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network.

 

In writing: Stonebridge Mortgage Solutions Ltd., Regency House, Miles Gray Road, Basildon, Essex, SS14 3FR

 

By telephone: 0345 646 5505

 

By email: complaints@stonebridgegroup.co.uk

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.  They can be contacted by calling 0800 023 4567 or e-mailing complaint.info@financial-ombudsman.org.uk

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

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You may have to pay an early repayment charge to your existing lender if you remortgage.

 

As with all insurance policies, conditions and exclusions will apply.

 

We typically don't charge a fee for arranging a mortgage however the actual fee will depend on your circumstances.

 

Not all Buy To Let Mortgages are regulated by the Financial Conduct Authority. Calls may be recorded for training and compliance purposes.

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Chambers Financial Services is an Appointed Representative of Stonebridge Mortgage Solutions Ltd. and is authorised and regulated by the Financial Conduct Authority. We are entered on the Financial Services Register under firm reference number SXC00308.

Chambers Financial Services

Call - 0752 7718771

Email: shirley@chambersfs.com

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Complaints Procedure

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